CANCELLATION & REFUNDS POLICY
We require at least 24 hours notice cancel or reschedule any appointment.
If you cancel your appointment within 24 hours, a $35 cancellation fee will be charged. For
appointments one hour or longer, $35 per hour or part thereof will be charged.
Clients are required to sign a treatment consent form at their first appointment, outlining the
contraindications for each treatment. We require 24 hours notice to reschedule an
appointment if contraindications are present (e.g. sun exposure, fake tan, medication etc).
If a client arrives for their appointment and is unable to be treated, the
cancellation/rescheduling fee will be applied or a prepaid treatment will be forfeited.
All purchases are final and refunds will not be issued for change of mind. All prepaid
treatments are valid for 12 months from the date of purchase. An extension fee may be
applied to extend expired prepays.
Full payment must be paid at time of booking for any promotional offers.
Treatments are generally non-transferable to other clinic locations. If there is valid reason for
a transfer, this will be subject to management discretion.
All treatments, including those that are prepaid, are not transferable to other individuals.
Promotional offers are subject to the specific terms and conditions outlined and are unable to
be used with any other offer.
Minimum purchase of sessions may be required to secure promotional offer. Payment in full
must be made up front.
All promotional purchases are valid for 12 months unless otherwise specified. Standard
terms & conditions apply for cancellation and refunds.
Promotional prices are offered for a limited time only. Promotional period may be specified
however offer may be withdrawn or extended at any time.
All areas/treatments purchases within a package (eg Full Leg, Brazilian, Underarms vs. Full
Leg alone, Brazilian alone, Underarms alone) must be used within the same appointment.
If a treatment is is not able to be performed on a certain area due to sun exposure, fake tan
or personal choice etc. this area it will be forfeited.
In circumstances where a client would prefer to reschedule to a time where full package can
be completed, the cancellation/rescheduling fee will be applied.
Prior to 1st November 2019
Gifts vouchers are valid for 12 months from the date of purchase and are be used on
services and products only. Vouchers are not redeemable for cash and any credit remaining
once expired will not be refunded.
After 1st November 2019
Gift Vouchers will be valid for 3 years from date of purchase as per statutory regulations.
Vouchers are not redeemable for cash and any credit remaining once expired will not be
If you find it cheaper, we will match it!
Medical Aesthetic will match select competitor’s current advertised price on the same
treatment using the same equipment and products. The select competitors that the Price
Promise applies to are: Australian Skin Clinics, Laser Clinics Australia, and Clearskin Clinics.
For the avoidance of doubt, the Price Promise does not apply to any other competitors or
businesses who are not listed above. Further, the Select Competitor must be within a 3km
radius of the Medical Aesthetic clinics from which the client is claiming the Price Promise.
The Price Promise applies to all laser hair removal and skin services and products. Clients
must provide proof of the Select Competitor’s advertised price in written form. Medical
Aesthetic reserves the right to contact the Select Competitor to confirm their current price is
valid. Clients may only purchase the same number of treatments as advertised by the Select
Competitor using the Price Promise. The client must disclose that they will request the Price
Promise discount at the time of booking, and at the time of paying for their treatment or
product. The Price Promise discount will not be applied where the products and/or
treatments have already been paid for or received. The Price Promise does not apply to
offers made on group buying, discount or coupon websites.
BOOK YOUR FREE CONSULTATION NOW
Your free consultation is always at no obligation to you. Contact us today by phone or email and ask about our services.
Call us and speak with one of our clinicians to find out about our flexible Laser & Skin treatment options. You can change your body, take the first step today!